Installing and managing IT infrastructure in remote data centers presents distinct operational challenges. IT-critical tasks require on-site execution, including rack and stack installations, component replacements, and troubleshooting. 3W Infra delivers Remote Hands services as a seamless extension of client operations.
At 3W Infra’s three data centers in the Amsterdam region, our engineers provide quick and reliable Remote Hands support every day. Project-based engineering support is available to customers via our partner data centers across Germany, the United States, and Canada. Wherever your IT infrastructure runs, we’ll always be there for you.
3W Infra’s Remote Hands support goes beyond simply instruction-driven tasks. Our experienced engineers can independently perform daily on-site data center operations, from simple to complex. Examples include:
- Rack and stack services for server and storage solutions
- End-to-end network installation and optimization
- Network cable patching and labeling
- Replacing disks, power supply units, and cooling fans
- Provisioning data center cross-connects
- Receiving, unpacking, transporting equipment shipments
- Disposal of equipment packaging materials
- Component delivery from 3W Infra’s own stock
Remote Hands support is available in Amsterdam on a flexible hourly basis. During office hours, minimum engagement is 30 minutes – billed in 15-minute increments. Outside office hours, a one-hour minimum applies – billed per 30 minutes. For ongoing Remote Hands needs, advance agreements are available. Project-based support outside Amsterdam is offered by quote.
Need to discuss Remote Hands support? Contact our experts at sales@3winfra.com.
